Article 1: Presentation of the website.
The purpose of Paris Airport Transfers, SASU is to carry passengers under the VTC regulation (N°: EVTC09218180031). It offers users, via its website, www.patservices.fr a reservation software for vehicles with drivers for individuals and professionals and companies.
Article 2: Acceptance of the conditions of use.
Article 3: Access, navigation and management of the website.
The company always makes every effort to ensure a 24/7 access to its website, but may at any time limit, suspend or interrupt access to it in order to make updates or changes to improve its content. Navigation implies acceptance of the T&Cs.
In the interest of effectiveness, the company may delete any information likely to disrupt the proper functioning of the site.
Article 4: Registration / Deregistration of users.
Access to services, particularly paid services, is subject to the user's registration on the site. Registration and access to the services are reserved for individuals who are legally capable and who have satisfied the registration conditions and accepted the General Terms and Conditions of Use.
The user agrees at the time of registration to provide complete (surname, first name, address, telephone number...), accurate and sincere information, for this purpose he must regularly update them.
He must also provide a valid e-mail address via which the company will confirm his registration.
A user can only register once on the site.
When registering, the user is assigned an identifier to which he/she will add a password to access his/her "personal account".
These can be modified online at any time via your personal account.
The company reserves the right to refuse a registration request in the event of non-compliance by the user with these provisions.
The regularly registered user may at any time request to unsubscribe by logging into his personal account.
Unsubscription requests are immediately considered.
Article 5: Responsibilities.
The company via its publisher is only responsible for the content it has published itself. Thus, it cannot be held responsible in the event of technical or computer problems or incompatibility with certain software. Nor is it responsible for the reliability and security of information circulating via the Internet and cannot guarantee the accuracy of the information disseminated.
Nor can it be held liable for illegal content or activities without due knowledge within the meaning of Law No. 2004-575 of 21 June 2004 on trust in the digital economy.
The company also has no control over the hypertext links that the site may contain and cannot be held responsible for the content of these links.
Finally, the company is also not responsible for the misuse of identifiers or passwords.
The user, for his part, is responsible for his material and data, as well as for the use he makes of the site or services and in the event of non-compliance with the T&C.
The following terms and conditions are intended to define the General Terms and Conditions of Sale, hereinafter referred to as the "T&C". These define the rights and obligations of the Service Provider and the Customer. They only manage their relationship. To access the services, the customer must accept the General Terms and Conditions of Sale, knowing that the Service Provider reserves the right to modify these General Terms and Conditions at any time.
Article 1: Services offered and order.
The company Paris Airport Transfers, SASU is specialized in passenger transport and to do so it provides its customers with several services (vehicles with drivers...).
To access the transport services, the customer must first accept the General Terms and Conditions of Sale and then connect to his personal account using the username and password assigned to him.
Once identified, the customer has the possibility to order a transport service directly or to order this service in advance. For an immediate order, the customer must specify the place of departure, the place of destination, the type of vehicle desired, the number of passengers, the means of payment... Immediate orders for organizational reasons cannot be taken into account before a minimum period of 2 hours. If the customer chooses an order in advance, he must also specify the day, month and time. The customer can also place an order by telephone at the number indicated on the site.
Based on the information collected, the Supplier will propose a price for the transport, which must be accepted by the customer. Then the service provider will forward the order elements to the selected driver. The customer will also be able to choose his service according to the ranges offered.
Article 2: Obligations of the parties.
2-1: Obligations of the client.
Once the order has been processed, the customer must go to the agreed place and time. The customer will receive an SMS 30 minutes before the time as a reminder. The waiting time will start running at the time of pick-up provided for in the reservation and will be charged 65 euro cents per minute in the event of a overcharging. If the customer has not arrived beyond the waiting time offered, and the driver has not been able to reach the customer by phone, the trip will be cancelled and billed in full.
2-2: Obligations of the service provider.
The Supplier undertakes to indicate the price of the service requested by the customer and if the latter accepts this price, the Supplier must send him a confirmation by e-mail of his order in which the name of the driver, the price of the trip, the range of car, its registration as well as the approximate time of arrival at the agreed place knowing that the Supplier cannot be made responsible for any delay. The service provider also undertakes to wait for the customer 60 minutes at airports and 10 minutes in town. After these deadlines, the additional minutes will be billed as indicated in article 2-1 of these General Terms and Conditions.
Article 3: Cancellation or modification by the client.
3-1 : Annulation ou modification par le client.
For advance orders, the customer may request cancellation of the service up to 24 hours before the booking date and obtain a refund of the sums paid.
However, for immediate orders (at least 2 hours before), the customer does not have a right of cancellation and must pay for the order.
The customer may also request a change in his reservation, in which case the Service Provider will recalculate the price according to the change requested and propose a new price that the customer must accept.
3-2: Cancellation by the Supplier.
The Supplier may cancel the customer's transport in the event of force majeure, in which case the customer may receive compensation. He can also cancel the transport if the customer does not arrive at the agreed place, beyond a time limit of 10 minutes in town and 60 minutes at airports. In the latter case, the customer will be invoiced for his default.
Article 4: Tariff conditions.
The rates offered by the Service Provider depend on the range chosen by the customer. There are four types of ranges: the ECONOMY Class range, the VIP-FIRST Class range, the BUSINESS Class range and the MiniVAN Class range and in each of these ranges, there are vehicles with chauffeur at disposal. The price depends on the place of departure and destination and is fixed on a kilometric basis.
It should be noted that no additional baggage is required and that the provision of child car seats is free of charge.
Article 5: Means of payment.
When the customer creates his personal space, he has the possibility to securely register his bank account to facilitate his transactions.
The customer has three payment options to pay for his order:
- Credit cards. Additional fees: Visa / Mastercard (+1.5%), Amex (4%).
- Cash or credit card directly to the driver.
For payment by credit card, the site benefits from 3D Secure security.
As regards the account of professionals, they can benefit from a invoince payment which will take place on specific dates.
Article 6: Liability of the parties.
6-1: Client responsibility.
The customer is committed to arrive on time at the place of departure and to behave appropriately during transport. He will be held responsible in case of damage caused by him.
The latter will be invoiced according to the type of damage. The customer is required to fasten his seat belt in accordance with the regulations in force.
6-2: Responsibility of the Service Provider.
The Service Provider may be held liable for any errors committed in the provision of the service, but it may not be considered to be at fault if the improper performance or non-performance of the service is attributable to the fault of the client, to the fault of a third party or in cases of force majeure.
Article 7: Commitment, compensation and recourse.
The Service Provider undertakes to check that drivers comply with the laws in force in the transport of people with drivers. It also regularly checks the vehicles used.
It also undertakes to reimburse the customer in the event of poor performance of the service attributable to the driver.
If, despite the measures taken by the Service Provider, the customer is not satisfied, he may send a complaint by registered letter with acknowledgement of receipt to the Service Provider, which undertakes to reply as soon as possible.
Article 8: Partial invalidity.
If by application of the law, a regulation or a court decision one or more provisions of these General Terms and Conditions of Sale, including those of Use, are declared null and void, they shall be deemed not to have been written. As for the other provisions of the T&Cs, they will retain their force and scope.
Article 9: Applicable law and dispute resolution.
The General Terms and Conditions of Sale are subject to French law for their validity, interpretation, application and execution.
In the event of a dispute between the parties, the client will contact the Service Provider with the aim of reaching an out-of-court settlement and, failing agreement, the client may bring the matter before the competent court.
The website also has an English and Spanish version. In the event of disagreement, contradiction or differences of interpretation with the French version, only the French version shall prevail.
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